Real Pet Food Company Website Privacy Policy

Real Pet Food Company Ltd (Real Pet Food Company, we, us, our) is committed to protecting your personal information. This Privacy Policy sets out how we handle your personal information that we may collect when you use our websites or otherwise contact us. Our websites include,, and any related website which is operated by us.

Information we collect and use

We may collect and use information about use of our websites including your location, your computer’s IP address, statistical data about your visit such as the number of links you have clicked on, the pages you have visited, and the number of times you have visited (Usage Data). We may also collect and use personal information about you that you submit to us. This may include your email address, name, date of birth, age, address, and other information pertaining to your pet/s as well as other information that you have provided to us through your use of our websites or otherwise (Personal Data). We access and use Usage Data and Personal Data to monitor and develop our websites, and to develop our business generally including creating new products and marketing our products and services to you and others. 


Usage Data and Personal Data may be kept on computer systems operated by third parties. We will take reasonable precautions against unauthorised access and disclosure by those third parties. We may share Usage Data with third parties, including other organisations and individuals who provide services to us. We may also share Personal Data with third parties where necessary for them to provide services to us in connection with our websites. Except as described in this Privacy Policy, we will not: disclose Usage Data to any third party that identifies you individually; or disclose Personal Data to any third party without your permission, unless required or permitted by law. 

Personal Data belongs to you

Your Personal Data remains yours. We take reasonable precautions to make sure that we keep your Personal Data secure on our websites and any associated computer systems. Because the internet is an open network, we cannot warrant or guarantee that your Personal Data is safe from unauthorised access or use. Where you have authorised us to disclose your Personal Data to a third party, their use and maintenance of your Personal Data is outside our control and we accept no responsibility or liability for such third party use. You may request access to your Personal Data that is held by us and we will delete it or correct it if you ask us to. We will also delete your Personal Data within a reasonable time after you close any website account you may have with us. Any information which you have shared with other users of our websites will remain accessible to the users that you shared it with even after you have closed your account. 


Our websites may use cookies. Cookies are software that our websites place on your computer to remember your preferences, collect information about your use of our websites, and keep your Personal Data up to date. You may be able to alter your browser settings to prevent some cookies, but this may reduce the functionality of the websites.

Email communication

From time to time we may send you, and you agree to receive, emails and other promotions relating to us, our related companies, products or websites. You may opt out of receiving those emails and other promotions at any time by following the opt-out instructions provided by us. 


We may update this Privacy Policy from time to time. The current version will be posted on our websites and applies to your use of our websites and our use of your Personal Data. Our websites may contain links to third party websites. We are not responsible for the privacy practices or content of third party websites. Your use of our websites is governed by our Terms and Conditions of use. Please read these carefully, as you agree to them by your use of the relevant website. 

Contacting us about privacy

If you wish to contact us about your privacy, including requesting corrections to your Personal Data, you can contact us here at 0800 PET FOOD.